🔗 Share this article ‘Digital Eavesdropping’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend. Originally found more than 150 years ago on a Pennsylvania oilfield, the simple jar of Vaseline could hardly be considered an obvious target for social media algorithms. Yet the brand’s emergence as a TikTok talking point has thrust it into the lead of an promotional upheaval, where major corporations are spending big on content creators and devoting less capital to promoting products in legacy broadcasters. The Path from Petroleum to Platforms The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who saw laborers applying to their skin with a byproduct of the drilling process. Currently, a wave of amateur-created clips have documented the product’s widespread use in “everyday tips”. Hailed as a fix for dirty sneakers or making fragrance last longer, along with a cure for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers. Harnessing the Hype Spotting its digital renaissance, executives at the multinational amplified the hacks by having their research teams evaluate the claims and letting the content creators in on the results. Claims that Vaseline reduced the sting of chili on the mouth were validated. So too were ideas it could lengthen scent duration and revive leather bags. Claims that it would bleach teeth or extend lashes were refuted. The ‘Digital Ear’ Approach Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators. This tracking of digital spaces to inform business strategy has been termed “social listening”. The company's chief executive, recently appointed, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content. Shifting to Modern Engagement Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without killing the party” was crucial. “What is the key to genuine brand integration? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips. “We are witnessing a departure from a broadcast model, where we would just send out ads … Today, it's numerous dialogues, various groups. The shift of the algorithms means that these communities feel niche, however, they are large. “Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. We are expanding this endorsement system.” A Fundamental Consumption Turn The approach indicates profound shifts occurring in how media is consumed, with Gen Z and millennial audiences devoting greater hours to social media platforms than legacy broadcast and print media. This change is evidenced by declines in traditional media advertising. Within the United Kingdom, ad revenues for primary networks have fallen by more than £600m in real terms since 2019. The Rise of the Creator Economy It also reflects a merging of functions as large companies almost become production houses themselves, collaborating with numerous influencers to enhance their items. An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on digital video and image apps than they are viewing scheduled television or reading physical magazines. “A lot of brands are telling us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. It's an ongoing shift.” He added firms may also cut expenditures by investing in creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to see what works. The approach is growing. Marketing investment on digital creator partnerships is increasing four times faster than the media industry overall. In the US, it has increased by over 100% since 2021 and is projected to reach tens of billions in 2025. Traditional Media's Continued Place Regardless of the massive shift, industry figures said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation. The executive noted: “Among the most effective advertising investments is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”